Refund policy

Order cancellation/ Returns for online purchase

You may cancel or return your order provided that the item(s) which you wish to return is received by us no later than 30 days from the date of your receipt of the ordered item(s), and 10 days from the date of received goods. If you have been charged for the item(s), you will receive a refund for the cost of the purchased item(s), excluding the value of any discounts or vouchers and the shipping cost of the returned item(s) to SERAC® should such return cost have been generated by us. The return shipment will be handled and paid for by the customer. If we determine that the return is due to a mistake made by us, SERAC® will cover the shipping cost for the returned item(s) upon the acquisition of the receipt for such return costs. Should you choose to keep certain item(s) and only partially cancel your order, the delivery cost will not be refunded. If you wish to cancel or return your order, please ship the item(s) which you wish to return, including the filled-in, pre-printed return form ("Return Form") if attached in your parcel, within the 14 -day period set forth in the above section. We will provide a refund by attempting to use the same method used to make the payment (or, if the item(s) has not yet been paid for, reflect the return of the item(s) in your account balance) as soon as possible and at the latest within 7 days of receiving your returned package. Another payment method may be used for the refund, provided that you consent to such change; in any case this will not generate any additional charges. If the item(s) you have received is defective, please notify SERAC® promptly and return the item(s) in accordance with our return policy, found at seracofficial.com. Defective products, deemed defective by SERAC®, will be refunded. SERAC® will also cover the cost of the return shipment in accordance with our return policy guidelines. The provisions set forth herein do not limit any applicable statutory rights.

* Please note that discounted items of any kind will not be covered by our standard return policy. Returns in the case of size change are still possible in this case as long as the requested size is available in our warehouse at the time of the requested return. In this case the standard terms of shipping addressed above applies.